Privacy

Who we are

Gloop is the project behind the Gloop app and the getgloop.dev site. It belongs to Narcis Buzatu, the controller of your data, who decides how it is used and answers for it. For anything about your data write to hello@getgloop.dev.

Newsletter

If you leave your email on the site (“Notify me”) we keep the address and the page’s language, to send you the welcome, the news of when applications for the beta open and when Gloop is out, and now and then other news. We do it because you asked (your consent).

Every email has the link to unsubscribe: from then on we don’t write again. We keep the address while you’re subscribed; if you unsubscribe we keep it marked as such only so we don’t write to you again by mistake, and we delete it entirely if you ask.

Applying for the beta

If you apply we keep your email, the language and the form’s answers (your plan, how many agents you use, what you work on, your computer), then the confirmation of the address, any invitation and your answers to the final survey. We need them to choose who to invite, send you the key and the promised discount, and understand what to improve. We do it because you asked to take part.

We keep them for the length of the beta and as long as needed to give you what we promised; then we delete them, and you can ask us to do it sooner.

The license and the app

The app runs your agents, in your terminals, with your account. Your code, prompts, notes, documents and your clients’ data stay on your computer and never reach us.

To check the license the app sends us, at launch and every 6 hours, the key, a random id for the computer, the name the computer gives itself, the operating system and the app’s version. We keep this while the license exists. For the license we also keep the email we sent it to.

Visits to the site

The site uses no cookies and stores nothing about you in the browser. We count visits to know whether the site works: which page, where you came from, the browser’s language and time zone, the kind of device, how far you read and what you touch. Not to count the same person twice in a day we use a code computed from address and browser with a value that changes every day and is then deleted: we don’t store the IP address, and from one day to the next we cannot recognise you. We keep these counts for 400 days. We do it for our legitimate interest, and you can ask us to stop.

In the browser the site only remembers the language you chose.

Reports

If you write us a report from the site’s form, which opens from the app with your license, we keep the text, the files you attach, the date, your name and the group of your token and the app’s version and operating system. We need them to understand the problem, answer you and fix it. The files are images, videos, PDFs or text: only we see them, from the panel, and they sit on the volume of our service on Railway. We keep them as long as the report is useful and delete them if you ask.

If you write on Discord, Discord’s rules apply, and what you post in the channel is seen by others too.

Emails you send us

If you write to us we keep the message and your address to answer you, as long as needed.

Who helps us

The site, the service and the database run on Railway; emails go out with Resend, from the European Union; the download pages get the installers from GitHub. They handle data only to make us work. If one of them handles it outside the European Union, it does so with the safeguards the GDPR requires. We don’t sell or give your data to anyone else, and we don’t use it for advertising.

Your rights

You can ask us at any time to see the data we have about you, correct it, delete it, restrict it, get it in a file, or stop using it; and you can withdraw your consent to the newsletter whenever you want. Just write to hello@getgloop.dev. If you think we don’t handle it as we should, you can turn to your data protection authority (in Italy, the Garante per la protezione dei dati personali).

Changes

If something changes we write it here, with the new date. If the change is about what we do with your email, we tell you first.